Refund and Returns Policy

Introduction

At SiranGV Marketing, we strive to ensure that our clients are completely satisfied with our services. If you are not satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

Contact Information

  • Website Name: SiranGV.com
  • Business Name: SiranGV Marketing
  • Email: [email protected]
  • Address: Bangalore, India
  • Date: 26th of July 2024

1. Eligibility for Returns and Refunds

Services Covered

This policy applies to consulting and marketing services provided by SiranGV Marketing to small-scale businesses.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The service must have been purchased directly from SiranGV.com.
  • The return request must be made within 30 days of the purchase date.
  • A valid reason for the return must be provided, explaining why the service did not meet your expectations.

Non-Returnable Services

Certain services are non-returnable and non-refundable:

  • Services that have been fully delivered and consumed.
  • Services specifically customized or tailored to the client’s unique needs.

2. How to Initiate a Return

Step-by-Step Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your return request. Include your name, contact information, order number, and a detailed explanation of why you are requesting a return.
  2. Review and Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your return within 5 business days.
  3. Return Processing: If your return is approved, we will initiate the refund process. The refund will be processed to your original method of payment within 10 business days.

Contact Information

For any questions or assistance with returns, please contact our customer support team at:

3. Fees and Costs Involved

Return Shipping Costs

For physical products, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Restocking Fees

No restocking fees will be applied to returned services.

4. Refunds

Processing Timeframes

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original method of payment.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Services that have been partially used or consumed.
  • Services with evidence of use beyond what is necessary to evaluate their suitability.

5. Exchange Policy

Conditions for Exchanges

We only replace services if they are defective or if there is an issue on our part. If you need to exchange a service for the same or equivalent service, please contact us at [email protected] with your request.

6. Customer Support

Contact Us

If you have any questions about our Refunds and Returns Policy or need assistance with your return, please contact our customer support team at:

7. Changes to This Policy

Policy Updates

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.